Making life easier

In my capacity as a web designer, I'm planning to do a critique of the new Metropolitan Opera website, which is a significant improvement over the old one, although there are still a few problems with it. But to see what a website can do, visit the NY Philharmonic website.

Today I needed to exchange my tickets to next Thursdays Riccardo Muti conducted Liszt Faust Symphony for another date and I amazingly discovered that as a subscriber (a "Create Your Own" subscription, I was able to do over the internet), I could exchange my tickets over the internet. No phone call, no schlepping up to the box office. Now that's customer service!

Now here's to hoping that Muti shows up (for more on that Giorgia at no guru, no method, no teacher has some good links).